Privacy policy
Last updated: November 1, 2024
At WeddingSigns.au, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use our services, or make a purchase from WeddingSigns.au (the “Site,” “we,” “us,” or “our”). Please note that WeddingSigns.au is a trading name and operates under the legal entity of Digiart Australia Pty Ltd. All interactions, transactions, and agreements with WeddingSigns.au are legally affiliated with Digiart Australia Pty Ltd.
By accessing or using our Site and Services, you consent to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using our Site.
1. How We Collect and Use Your Personal Information
Information We Collect Directly from You:
- Contact details: Name, email address, phone number, and delivery address
- Order details: Billing information, purchase details, shipping information, and payment confirmation
- Account details: Username, password, and security preferences
- Customer support information: Information shared when you reach out to our team
Information We Collect Automatically:
- Usage Data: Interaction with our Site, device type, browser type, and IP address
- Cookies and Similar Technologies: Tracking preferences and enhancing your experience. Learn more about our Cookies [here].
Information from Third Parties:
- Payment Providers: We use Stripe to securely process payment information. Learn more in Stripe’s Terms.
- Service Providers: Data analytics and support partners who help improve our services.
2. How We Use Your Information
We may use the information collected for the following purposes:
- Order Processing & Fulfillment: To complete and deliver your orders
- Customer Support: To respond to your inquiries and provide support
- Marketing & Personalisation: To send updates, promotional offers, and tailored recommendations
- Security & Fraud Prevention: To protect your account and our Site
- Legal Obligations: To comply with any applicable regulations
3. How We Share Your Personal Information
Your personal information may be shared with:
- Vendors: Who assist in order fulfillment, data processing, and website maintenance
- Business Partners: For marketing and promotional purposes
- Legal Authorities: When required to comply with applicable laws and regulations
- Affiliates: Within Digiart Australia Pty Ltd for legitimate business interests
4. International Data Transfers
Please note that your information may be transferred, stored, or processed outside of Australia. When transferring data internationally, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses.
5. Cookies & Online Tracking
We use cookies and other tracking technologies to improve your browsing experience, personalise content, provide social media features, and analyse traffic on our Site.
Facebook Data Sharing
We use tools such as the Meta Pixel, advanced matching, and Conversions API to enhance your experience and improve our advertising efforts. These tools help us:
- Measure the performance of our Facebook and Instagram ads
- Build audiences for ad targeting
- Provide personalised and relevant advertisements
Your customer activity data is shared with Meta to enable these features. You can manage or disable the data Facebook collects from your interactions with our Site by adjusting your Off-Facebook Activity settings. Learn more about managing your data in Facebook's Help Center.
You can also manage your cookie preferences directly in your browser settings. Please note that disabling cookies may limit certain features on our Site.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request information about the data we hold on you
- Correction: Update or correct your personal data
- Deletion: Request the removal of your personal data
- Objection: Restrict processing in certain circumstances
- Data Portability: Receive a copy of your data or have it transferred to another provider
To exercise these rights, contact us at info@weddingsigns.au. We may need to verify your identity before processing your request.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our policies.
8. Data Security
We take reasonable steps to protect your personal information through security measures, such as SSL encryption. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children.
10. Third-Party APIs and Integrations
Our website may use various third-party APIs and integrations to enhance functionality, improve user experience, or provide additional services. These may include, but are not limited to, tools for analytics, payment processing, customer support, and marketing.
We ensure that all third-party providers we work with comply with applicable data protection laws and maintain appropriate safeguards for your personal information.
As new APIs or integrations are implemented, this Privacy Policy will be updated to reflect their use and how they handle your data. We recommend reviewing this policy regularly to stay informed about any changes.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, along with the “Last updated” date. We encourage you to review this page regularly to stay informed about our practices.
12. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@weddingsigns.au
Thank you for trusting WeddingSigns.au. Together, let’s create moments that last a lifetime.