Pricing

All prices are shown in Australian Dollars ($AUD), and all prices shown include GST. Please note that prices are subject to change without notice. Full payment is required before any design or production work will commence on your order.

How to Order with Us

We strive to make your ordering process smooth and efficient. Here’s how it works:

• Selection & Checkout: Once you choose the stationery pieces you’d like, customise them to suit your needs. Add them to your cart and checkout.
• Communication: After checkout, we’ll be in touch with you shortly via the email used at checkout (within one business day) to collect the details to design your pieces. Please note full payment is required before we begin work on your order.
• Design Phase & Revisions: After providing your details, we’ll begin the design process and send you your first version to review within three business days. You are entitled to two rounds of changes after the initial proof. If your proof requires more changes than this, you’ll be charged an extra $75 per round of changes, payable before we complete your artwork. You’ll then be asked to send an approval email, allowing us to send your artwork to print. Thoroughly check your proof when you receive it.
• Approval & Printing: Once you approve your order for production and have provided all the required information necessary for printing, we’ll prepare your files and organise your work to be printed and ordered for production.
• Shipping: When production is completed and your printed work is ready, we’ll check it over and then package it up to be shipped to you. You will receive tracking details via a separate email if such details are available.

When ordering place cards, seating charts, or any other item that requires you to provide your guest details, we require that you provide the information in a spreadsheet in the format provided in the email.

Please check your guest names thoroughly for completeness and accuracy, as we won’t review these or make any changes to your data once provided to ensure it’s printed exactly as you’d like.

Please keep in mind that any delays in providing us with information or communicating about your order may result in extended timeframes. We aim to have your order sent to you as fast as possible. Due to the nature of our business, turnaround times are heavily dependent on your communication with us to ensure we can proceed with your order in a timely manner.

As a guide, orders for on-the-day items (such as signage, menus, place cards, or any item you require on the day of your event) must be ordered at least five weeks prior to your event (or the day you require your order delivered, whichever is earliest). On-the-day items must be approved for production at least three weeks prior to your event (or the day you require your order delivered, whichever is earliest). If your order is sent for production after this date, a 35% rush fee may apply.

Design Timeframes

Once you’ve provided your event details, you’ll receive your first proof via email within three business days to review. Revisions are typically returned within two business days from the time the changes are communicated to us. It’s your responsibility to communicate any changes promptly to us, particularly for on-the-day pieces, as deadlines have a habit of creeping up quickly.

Production

Your order will not be placed into production until all of your pieces have been approved for print and you’ve supplied all necessary wording and documentation, e.g., guest names. Production timeframes will vary depending on your chosen print method and the items in your order. Once your order has been approved, printing typically takes 5-10 days plus shipping. Please check the production time specified on each product page to get an accurate estimate for your chosen items. Where your order contains items of different production times, your order will not be shipped until all items have been produced and are ready for shipment.

Shipping

We’ll always work hard to have your order shipped within the timeframes mentioned; however, during peak times, these may be extended or delayed slightly. All orders are shipped either by Australia Post, partnering with international agents where applicable, such as USPS or DHL.

On international shipments, it’s the responsibility of the client to pay any and all customs and duties charges applicable in the country your order is being shipped to from Australia. Within Australia, the cost for postage is a flat fee of $25. Large-format signage incurs a separate delivery fee of $35.

Current delivery estimates can be viewed here.

If you’re in a hurry to receive your stationery, we offer a priority service for all stationery items. If you choose ‘Priority Printing,’ we guarantee your stationery will be printed and shipped out within three business days (this does not take into account ‘design time’ or ‘shipping’). Regular print production is 5-10 business days.

Please note that Wedding Signs is not responsible for delivery delays due to unforeseen issues outside of our reasonable control, such as delays due to severe weather, natural disasters, strikes, and pandemics, including COVID-19. Wedding Signs is also not to be held responsible for damaged or lost goods caused by shipping services.

Once you’ve received your order, if you have any questions or issues with your order, please let us know at hello@weddingsigns.au, and we’ll respond as soon as possible.

Lost or Damaged Items

All orders are sent with the authority to leave, so please ensure that you or someone you trust is at the requested delivery address to receive your order.

Wedding Signs will not be held responsible for any damages or loss to your package during shipping.

Errors and Proofing

Wedding Signs cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify Wedding Signs immediately if you notice any errors on your stationery once you’ve received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed, and delivered at no charge. Client error after the proof has been approved can be reprinted at the client’s expense.

Returns and Cancellations

As our products are made to order and we start working from the time your order is placed, we don’t offer returns for change-of-mind orders. If you’ve over-ordered, purchased the incorrect items, or changed your mind on what you’ve purchased, and you notify us in an email before we start your order, we will refund 50% of the total order value. If we’ve started your order, no changes to your order can be made. No refunds or credits are given. If we’ve supplied the incorrect order – please notify us within 7 days of your order being received, and we’ll replace your order in full or issue a full refund.

Changing Your Mind on Items, Quantities, or Stock

If you’ve changed your mind on stock, quantities, or items needed after you’ve ordered with us and paid, there will be extra costs incurred and delays in your order. We’ll let you know of any extra costs or delays before going ahead with the changes. If you’ve simply over-ordered, there are no credits or refunds given.

Print Variations + Movement

What you see on your screen isn’t a perfect example of how your order colours will actually print: every screen displays colour differently, and every printer unit can print colour differently. Printing is also affected by the colour of the card chosen. Colour variance between screen and print is between 5-10%. The process of printing also involves a lot of mechanical, moving parts; for this reason, you may see a small shift in placement of the final printed design; this is a greater risk when you combine multiple print finish types (i.e., digital print + foiling). This movement can be anywhere between 0.2mm to 3mm. While we take the utmost care to ensure the final item is as close to perfect as possible, please keep in mind that these are factors that are outside of both our and our supplier’s control and unavoidable. Refunds or replacements will not be offered if the variance falls within the above thresholds.

Availability

We cannot guarantee availability for all paper, card, or envelope options featured on our website at the time of your order. Should some part of your order be unavailable for whatever reason, we’ll suggest a suitable alternative or let you know when these are expected to become available if you wish to wait.

Copyright

Wedding Signs owns all artwork and copyright relating to your order. The client may not redistribute or reproduce part or all of any artwork or designs supplied to the client in any form. Working files of any kind or nature will not be provided under any circumstance unless agreed to prior to your order being placed.

Fonts and Typefaces

As we’ve spent a considerable amount of time researching and selecting fonts, as well as investing in commercial licences for these to make your stationery possible, we won’t disclose the name of these under any circumstance.

Marketing and Social Media

We reserve the right to post photography, images, or mock-ups of work we’ve created for you on any marketing channel, including our website, printed media, or other digital format (e.g., social media). If you don’t want your stationery to be used in this way, please let us know once you’ve placed your order.

No Contact Issues

If by some chance you’ve placed an order with us and we’ve tried to contact you several times (3 x emails, 3 x texts with the contact details we have on your order) and have had no reply from you, we’ll assume you no longer need your order with us. In this case, your order will be cancelled without notice from us, and any monies paid will be forfeited.

Force Majeure

Neither party will be liable to the other party for failure to perform any of its obligations under this agreement to the extent such performance is hindered, delayed, or prevented by force majeure (except for failure to make payments hereunder). Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this agreement for failure or delay in fulfilling or performing any obligation under this agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to an outbreak, disease, epidemic, pandemic, quarantine restriction, or other public health or government restriction or advisory, fire, floods, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labour disturbances, acts of God or acts, omissions or delays in acting by any governmental authority; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of non-performance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above.

Privacy Policy

Your privacy is important to us. We will not share your personal information with any third parties without your consent. All personal information collected is used solely for the purpose of processing your order.

Thank you for choosing Wedding Signs. We look forward to crafting your special day with elegance and joy.