1. CHANGE OF MIND & INCORRECT ORDERS

We trust that you have taken the time to read and understand what you are purchasing. Should you over-order, purchase incorrect items, or change your mind, and notify us via email before we commence your order, we will endeavour to find a suitable solution. However, once we’ve started your order, no changes can be made, and no refunds or credits will be provided.

If we have delivered an incorrect order, please inform us within 7 days of receiving the goods. We will either replace your order in full or issue a complete refund. Claims made after 7 days will not be entertained.

CHANGING YOUR MIND ON ITEMS, QUANTITIES, OR STOCK

Should you alter your preferences regarding stock, quantities, or items after placing and paying for an order, additional costs may arise, and your order may be delayed. We will inform you of any extra costs or delays before proceeding.

2. PAYMENT TERMS, CANCELLATIONS & POSTPONING

A. RETAINER, DEPOSITS + MONIES PAID

All retainers, deposits, or other payments are non-refundable, irrespective of the reason for cancellation, over-ordering, or ordering the wrong item. This includes cancellations due to unforeseen circumstances, such as COVID-related disruptions.

B. FINAL PAYMENT

Final payment is required before printing. Delays in payment will result in order delays.

C. CANCELLATIONS

You may cancel your order or services with us at any time. Please notify us at info@weddingsigns.au. If you haven’t received a confirmation email from us within 2 working days, it means we haven’t received or confirmed your cancellation, and your order remains active.

Upon cancellation, you are responsible for any expenses incurred and work done towards your order’s completion. WeddingSigns.au retains all copyrights and original work created.

We also reserve the right to cancel your order if we believe the working relationship is not beneficial. If we cannot contact you after three attempts over three months, your order will be cancelled, and any payments will be forfeited.

D. POSTPONING + JOB ON HOLD NOTICE

You may postpone your order at any time. Notify us at info@weddingsigns.au. If we don’t confirm your postponement within 2 working days, your order remains active.

We will hold your order for one year. After that, if we haven’t heard from you, your order will be cancelled without further notice.

3. POSTAGE + SHIPPING

A. TRACKING & POSTAGE TIMEFRAMES

Shipping times depend on the service you select. Once dispatched, the shipping company assumes responsibility for your order.

B. LATE DELIVERIES OR LOST ORDERS

Any issues with delivery times or lost items should be addressed directly with the shipping company. WeddingSigns.au is not responsible for any actions or timeframes provided by the shipping company.

C. DAMAGED ORDERS

We take every care to ensure your order has been shipped in perfect condition and wrapped securely. If your order arrives damaged, notify us with photos of the damage within 7 days. If the shipping company is at fault, you should seek compensation directly from them. WeddingSigns.au will not replace the order at our cost if the shipping company or third party has damaged it.

D. THIRD PARTY DELIVERIES

If you engage a third party for collection or delivery, they assume responsibility. WeddingSigns.au is not liable for their actions.

4. ORDER AMOUNTS + REPRINTS

A. MINIMUM QUANTITIES

Your quote is based on a minimum order amount. If you wish to order below this amount, your order will be re-priced.

B. UNDER OR OVER-ORDERING

If you’ve over-ordered or ordered incorrect items and notify us before final invoice approval, we’ll try to find a solution. Under-orders can be adjusted before final invoice approval.

C. REPRINTS

If you require more items after final payment or after receiving your order, it’s considered a reprint. Inform us of the items and quantity, and we’ll provide a quote. Our standard order times apply. A RUSH SERVICE is available at an additional 35% of your item price.