FAQs
Frequently Asked Questions
Welcome to our FAQ section!
Here, we’ve addressed the most common queries about our services and products.
Dive in below to find the information you’re looking for,
and if you still have any queries, don’t hesitate to reach out to us.
We’re here to help and ensure you have a seamless experience with us.
Ordering
It’s a simple journey: Browse, customise, and order. After that, we’ll send you an email to gather more specifics. With your input, our design team will create a piece that aligns with your vision.
To make sure everything’s spot on, it’s best to order around 5 weeks in advance. This gives us the right amount of time to craft, refine, and deliver your items.
Need it sooner? If you’re on a tight schedule, contact us before ordering. We’ll check our production schedule and try to make it work. Just a heads up, there’s an additional 35% fee for rush orders.
Got something particular in mind that’s not on our site? Reach out! We love challenges and will do our best to create what you’re after.
Absolutely! We offer several payment options, including Afterpay. If you’d prefer to pay via a deposit, let us know, and we can arrange an invoice for 50% of your order total.
Absolutely! If you’re in or around Perth, we’ll coordinate a pick-up time once your order’s good to go.
Design Changes
Absolutely everything 🙂 You can change colour, shape, and even fonts. Customise to your liking, place your order, and our design team will craft a design tailored for you.
We thrive on creating unique pieces. If you’ve got a special vision in mind, get in touch, and we’ll work together to bring it to life.
You can take your time finalising your guest list. We’ll need your final list before sending your order for production. If you’re ordering seating charts, a preliminary list will be handy at the design stage.
We include your initial design plus two additional rounds of tweaks in your purchase. If you’ve got particular wording or colour preferences, mention them in the design questionnaire.
Absolutely! We offer custom shapes for all products. If you’re after a specific shape, just let us know in the design questionnaire.
Production
Once your design is approved, our production timeline kicks in. Depending on the intricacies of your order, it typically takes between 5-10 business days. Remember to factor in a few extra days for shipping!
Sure thing! If you’ve got a design you’re eager to see in print, send it our way. Make sure to detail your preferences in the questionnaire, and we’ll handle the printing, ensuring it looks as fabulous as you envisioned.
Think of the kickstand as a little helper for your sign. It’s a stand we attach to the back, allowing your sign to stand independently, much like the stand on a photo frame.
Our prints are vibrant and single-sided, using UV or digital methods for a sleek and modern appearance. We steer clear of paint or vinyl to maintain the product’s integrity.
Your signs come in a protective wrap, which is perfect for keeping them safe until your event. If you do remove them from the wrap, try to cover them back up, especially during travel, to avoid any potential damage.
Shipping
Smaller day-of items, such as menus, will be packaged individually, ready for you to assemble. Bigger signage pieces might arrive separately. And don’t worry, we’ll send tracking details for all packages when available.
No worries! If you catch it early and we haven’t shipped yet, drop us an email at hello@weddingsigns.au. If it’s already on its way, there could be some re-shipping costs involved.
Since our products are custom-made and tailored for you, we don’t usually accept returns or cancellations. Please make sure to review our processing times and confirm your order details before finalising your purchase.
We hope this FAQ section has provided clarity on any questions you might have had.
Remember, every detail matters to us as much as it does to you.
If there’s anything else you’d like to know or if you need further assistance, please don’t hesitate to get in touch.
Your perfect day deserves the perfect touch, and we’re here to make that happen. Thank you for considering us for your special moments.
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Experience the unmatched beauty and sophistication that sets our keepsakes apart. Get in touch to see how our elegant and personalized wedding keepsakes can enhance your special day with memories that last a lifetime.